{
  "version": 1,
  "caseId": "nemo",
  "caseTitle": "Allianz Project Nemo",
  "sourceNote": "Case context assembled from the Allianz Group newsroom article (3 November 2025) and independent Australian insurance trade press; public citations appear on the case page. Speed and build-time figures are Allianz's own.",
  "northStar": "Settle simple storm-season claims in hours instead of days for customers in distress, while keeping every payout decision in human hands.",
  "freeText": "Role: claims-transformation lead at Allianz Australia preparing the next design review of Project Nemo, the seven-agent pipeline for small severe-weather claims. Treat this as the working design. Focus the review on whether the bounded scope, the audit agent, and the human payout gate hold together as the system expands to new claim types and new countries.",
  "canvas": {
    "01": "Workflow: food-spoilage claims under AUD 500 arising from severe-weather power outages (Allianz Australia). Metrics: end-to-end settlement time (days to hours), claims closed within a day, AI phase completed in minutes.",
    "02": "Direct users: claims professionals who receive the assembled file and decide. Affected: storm-hit customers awaiting payment, claims operations, fraud teams, regulators, and reinsurers.",
    "03": "Role: a seven-agent claims pipeline that verifies, screens, and calculates. Autonomy: prepare. It prepares the settlement recommendation; payout decisions are never automated, by design.",
    "04": "The AI phase completes in under five minutes. Every claim is corroborated against external weather data, and every step must be traceable enough to support an audit summary a human can act on.",
    "05": "Policy records and coverage terms, the customer's claim and documentation, transaction patterns for fraud screening, and external meteorological data confirming the storm actually happened.",
    "06": "Reads policy and claims systems; writes a structured audit summary for the human decision-maker. The one action that touches money, paying the claim, is withheld from every agent.",
    "07": "Never automate a payout. Stay inside the bounded scope: food spoilage, severe-weather outages, under AUD 500. A dedicated cyber agent enforces data-security guardrails on every claim.",
    "08": "Learning happens by widening scope, not by silent drift: prove the bounded case, then extend to travel delay, simple motor, and property claims. Per-claim retention is not publicly specified.",
    "09": "An audit agent reviews every step the other six take and writes the summary; a claims professional makes every payment decision. Ultimate responsibility rests with that person, not the pipeline."
  }
}